Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@bentleys-bark.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@bentleys-bark.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@bentleys-bark.com.
RETURN & REFUND POLICY
At Bentley's Bark, your satisfaction is our priority. If something isn't right with your order, we're here to make it right.
Returns We accept return requests within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in original packaging.
To start a return, contact us at sales@bentleys-bark.com with your order number and reason for return. We'll guide you through the next steps.
Refunds Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days back to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at sales@bentleys-bark.com.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-Returnable Items The following items are not eligible for return:
- Items marked as final sale
- Items that have been used or are not in original condition
- Perishable goods, custom or personalized items, and personal pet care goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
Damaged or Incorrect Items If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the item. We'll send a replacement or issue a full refund.
Lost or Stolen Packages If your tracking shows delivered but you haven't received your package, please contact us within 7 days. We'll investigate and work with you on a resolution.
EUROPEAN UNION — RIGHT OF WITHDRAWAL
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving your goods, for any reason and without justification.
To exercise your right of withdrawal, click the "Cancel/Return Order" button in your order confirmation email or account page, or contact us directly at sales@bentleys-bark.com with your name and order number. You will receive an email confirmation of your withdrawal request.
Return your item in its original condition, unused, with tags and in its original packaging. Refunds are processed within 5–7 business days of receiving the returned item.
Note: Certain exemptions may apply. Contact us at sales@bentleys-bark.com if you have questions about your specific item.