Frequently Asked Questions

Find quick answers to common questions about orders, shipping, returns and product care. If your question isn't listed, please use the Contact page to get in touch.

How long does shipping take?

Shipping times vary by destination and the shipping method you choose at checkout. See our Shipping & Returns page for current options, rates and estimated delivery windows.

What is your return policy?

Returns and exchanges are accepted for eligible items as described on our Shipping & Returns page. Some items may be final sale—check the policy or contact us if you need help.

Do you ship outside Canada?

Shipping availability depends on the destination and product. Please check the Shipping & Returns page or contact us if you need an international shipping quote.

How can I track my order?

After your order ships you will receive a shipment confirmation with tracking details. If you don’t receive tracking information, contact us and we’ll help locate your order.

How do I contact Bentley’s Bark?

Use the Contact page to send us a message. Include your order number if your question is order-related so we can help faster.

How should I care for my items?

Care instructions vary by product. Check the product page for specific care notes. For general cleaning, spot-clean when possible and follow any label instructions.

How do I choose the right size?

Size charts are available on product pages where applicable. If you’re unsure, contact us with your pet’s measurements and the product name and we’ll advise.

Do you accept wholesale or custom orders?

Yes — for wholesale, custom or large orders, please contact us with details and we’ll follow up with availability and pricing.