Impressum
LEGAL NOTICE
Business Name: Bentley's Bark
Website: www.bentleys-bark.com
Contact Email: sales@bentleys-bark.com
Mailing Address: 6803b 5 Street SW Calgary, Alberta T2V 1A9
For any legal inquiries, please contact us directly at the email above. We will respond within 2–3 business days.
REFUND & RETURN POLICY
At Bentley's Bark, your satisfaction is our priority. If something isn't right with your order, we're here to make it right.
Returns We accept return requests within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in original packaging.
To start a return, contact us at [your email] with your order number and reason for return. We'll guide you through the next steps.
Refunds Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days back to your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@bentleys-bark.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-Returnable Items The following items are not eligible for return:
- Items marked as final sale
- Items that have been used or are not in original condition
Damaged or Incorrect Items If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the item. We'll send a replacement or issue a full refund.
Lost or Stolen Packages If your tracking shows delivered but you haven't received your package, please contact us within 7 days. We'll investigate and work with you on a resolution.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal pet care goods . We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
No returns on gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
SHIPPING POLICY
Thank you for shopping at Bentley's Bark! Here's everything you need to know about how we get your order to you.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times Once your order has been processed, estimated delivery times are:
- Canada & USA: 7–15 business days
- International: 10–20 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or high-demand periods.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Customs & Duties International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in your order total.
Contact us at: sales@bentleys-bark.com